Computers in the Workplace

Based on my current understanding of information technology that I have learned, the specific industry I chose is sales with T-Mobile since I worked here for a while now and have a good understanding of sales. Employees in this type of environment need to be computer literate because every other month, new devices come out, and there is always new software, system updates, operating systems, etc., that are onto devices that are different from the prior devices. Also, there are about 20+ devices to learn from and compare with customers, which can be overwhelming for customers because they always want to compare the different types of operating systems. How we differentiate and explain to the customer what they need is talking to them about their lifestyles and how they want to use their devices. When they tell us what they want, we would have to make sure we sell the product to all their needs. That way, they don't come back and have complaints about the devices, which would create a poor experience for them. The historical trends of computing and the evolutions in computer hardware, operating systems, and networking will impact the chosen industry over the next ten years. Since technology is slowly taking over with apps, everyone will be ordering things online instead of coming into stores. We will see fewer people with sales, and it might transition over to online support and sales. Sadly, there will be less face-to-face interaction in the future.